Customer Connections: How to Interact Effectively on Your First Delivery

Introduction: Starting Strong in Romania as an Indian Driver

Relocating from India to Romania is a bold and exciting step, especially if you are entering the transportation and logistics sector as a delivery driver. Romania offers a compelling mix of European Union standards, growing logistics infrastructure, and a cost of living that lets your earnings stretch further than in many Western EU countries. Your first day behind the wheel in a new country can feel intense: new roads, new rules, and new customers. This guide walks you through what to expect, how to prepare, and how to interact confidently and respectfully with Romanian customers on your very first delivery.

You will learn:

What to expect on Day 1 as a delivery driver in Romania
Essential gear to bring and vehicle checks to perform
How to greet customers, collect signatures or cash, handle returns, and leave a great impression
The regulations and certifications that matter in Romania and across the EU
How to convert your skills and plan your relocation from India step by step

By the end, you will have a practical, action-oriented checklist and the cultural insights needed to deliver safely, on time, and with the kind of customer service that keeps employers and clients happy.

Why Romania?

Romania has emerged as an attractive destination for Indian drivers seeking EU work experience and stability.

EU membership and growing access

EU member since 2007, which means harmonized road transport regulations, digital tachographs for heavy vehicles, professional driver standards like CPC (Code 95), and cross-border opportunities.
While full Schengen land border entry is still evolving, Romania already benefits from increased mobility via air and sea and strong links to Central and Western Europe for freight corridors.

Competitive earnings vs. cost of living

Driver wages are increasingly competitive compared to local costs, particularly outside Bucharest and Cluj-Napoca.
International trucking and specialized roles (ADR, temperature-controlled cargo) offer higher take-home pay relative to housing, food, and transport.

Quality of life and work-life balance

Well-developed urban centers like Bucharest, Cluj-Napoca, Timisoara, and Iasi offer modern amenities, hospitals, schools, and green spaces.
EU safety standards and structured schedules help you plan rest, family time, and long-term goals.

Sustained demand for drivers

Romania’s logistics and e-commerce sectors continue to expand. The growth of same-day and next-day delivery services fuels demand for trained, reliable drivers.
Regional hubs and multinational 3PLs are recruiting for local delivery, domestic trucking, and cross-border routes.

Job Market Overview: Delivery and Beyond

Romania’s transportation ecosystem offers varied paths for Indian drivers.

City delivery and last-mile roles

Who hires: Fan Courier, Sameday, Urgent Cargus, DHL Romania, GLS Romania, eMAG Marketplace delivery partners, and local fleet operators.
Vehicles: Mostly vans under 3.5 t (B category). Some categories 2.5-3.5 t engaged in international operations are increasingly regulated under the EU Mobility Package.
Day-to-day: Multi-stop routes, parcel scanning, proof of delivery (POD), occasional cash on delivery (COD), and heavy customer interaction.

Domestic trucking (C and CE)

Who hires: DB Schenker Romania, DSV, Kuehne+Nagel, FM Logistic, International Alexander, Dumagas, Aquila, and many mid-sized Romanian carriers.
Cargo: FMCG, retail, construction materials, refrigerated loads, automotive components.
Day-to-day: Scheduled lanes between hubs, compliance with EU driving time rules, rest planning, and terminal procedures.

International long-haul (CE)

Who hires: Romanian carriers contracted to Western EU shippers, and multinational firms operating out of Romania.
Lanes: Romania to Hungary, Austria, Germany, Italy, France, Bulgaria, Greece; occasional UK via ferry.
Day-to-day: Higher per diems, strict tachograph use, customs documents for non-EU crossings, and multi-week rotations.

Passenger transport (D)

Who hires: STB (Bucharest), CTP Cluj-Napoca, STPT Timisoara, CTP Iasi, private charters, airport shuttles, and intercity operators.
Day-to-day: Fixed timetables, ticket checks or automated systems, and high public-facing interaction.

Legal Requirements: Work Permits and Visa Process

Before your first day, you must be legally cleared to live and work in Romania. The general sequence for non-EU nationals, including Indian citizens, is as follows:

Find a Romanian employer willing to sponsor you. Most larger logistics and courier companies understand the process and have HR teams to assist.
Employer applies for your work permit with the General Inspectorate for Immigration (IGI). Processing time can vary; plan for several weeks.
Once the work permit is approved, apply for a long-stay visa for employment (commonly known as D-type employment visa) at the Romanian consulate in India. You will submit your work permit, employment contract or offer, proof of accommodation or support, and other standard documents. Fees apply.
Enter Romania on the long-stay visa and, within the prescribed timeline after arrival, apply for your residence permit (often called the Single Permit) at IGI. This card proves your right to live and work in Romania with your sponsoring employer.

Important notes:

Always check the latest requirements on the official IGI and consulate websites. Rules may change.
Your employer typically leads the work permit application. You provide personal documents like passport, medical insurance proof, and police clearance.
Family reunification is possible after you receive residence status, but processes and timelines differ.
Keep multiple copies and certified translations of vital documents. Romania commonly requires legalized translations into Romanian.

This is general information, not legal advice. For specific circumstances, consult the Romanian consulate or a licensed immigration professional.

Certification and License Recognition

Romania follows EU standards for driver licensing and professional competence.

Converting or obtaining a Romanian license

If you hold an Indian license, be prepared that direct exchange is not always possible, especially for professional categories. Many non-EU licenses require you to attend a Romanian driving school and pass theory and practical exams to obtain Romanian B/C/CE/D categories.
Visitors can often drive on a valid foreign license for a short period. Once resident, you are expected to hold a Romanian or EU license. Confirm the latest rules with the Romanian authorities.

CPC (Certificate of Professional Competence) - Code 95

For professional driving roles in categories C, CE, and D, you need CPC, known as Code 95 on your license. CPC includes initial qualification and periodic training.
If you aim for city delivery in a light van under 3.5 t, CPC is usually not required. However, employers may mandate internal training on safety, customer service, and telematics.

Digital tachograph training and driver card

EU regulations require drivers of heavy vehicles to use a digital tachograph to record driving, rest, and work periods.
In Romania, you obtain a driver card from the Romanian Road Authority (ARR). Expect to provide ID, license, photo, and pay a fee. Processing is typically 1-3 weeks.
Training covers card insertion, mode selection (drive, work, availability, rest), manual entry of cross-border transitions where required, and printouts.

ADR certification (hazardous goods)

Not mandatory for all roles but a strong advantage if you plan to carry dangerous goods. ADR training is available through authorized providers in Romania.
Modules include core, tanker, and specific classes of dangerous goods. Certification improves employability and pay.

Helpful add-ons

Defensive driving and eco-driving certificates
First aid training
Basic Romanian language and customer service modules for last-mile roles

Salary and Benefits: Realistic Figures

Pay varies by city, role, experience, and schedule. Figures below are indicative as of recent market trends. 1 EUR is roughly 5 RON for quick mental math.

City delivery driver (B category, Bucharest, Cluj-Napoca, Timisoara, Iasi):
- Net monthly: 3,500 - 5,500 RON (700 - 1,100 EUR), plus per-stop or performance bonuses.
- Extras: fuel card, phone allowance, uniform, meal vouchers (tichete de masa), and occasional overtime.
Domestic truck driver (C/CE):
- Net monthly: 4,500 - 7,500 RON (900 - 1,500 EUR), depending on routes and shifts.
- Extras: diems on outstation nights, accommodation on the road, safety and winter gear.
International long-haul driver (CE):
- Net equivalent including per diems: 9,500 - 14,000 RON (1,900 - 2,800 EUR). Certain specialized or Western-corridor rotations can exceed this.
- Extras: modern tractors, cross-border allowances, paid rest periods, and health insurance.
Bus and coach driver (D):
- Net monthly: 4,000 - 6,500 RON (800 - 1,300 EUR), with overtime and night shift pay where applicable.

Common benefits:

Meal vouchers (tichete de masa) credited monthly
Private health insurance or clinic subscriptions with larger employers
Paid leave per Romanian labor code, public holiday policies, and sick leave
Training costs partially or fully covered (CPC refreshers, ADR)
Performance bonuses for safe driving, customer feedback, and on-time delivery

Reminder: Companies may advertise gross salaries. Verify whether figures are gross or net and how per diems, bonuses, and overtime are calculated.

Cost of Living: Bucharest, Cluj-Napoca, Timisoara, Iasi

Your take-home pay is only meaningful when you see what it buys. Here are typical ranges:

Housing (monthly rent)

Bucharest: 1-bedroom 2,000 - 3,500 RON (400 - 700 EUR); 2-bedroom 2,800 - 4,500 RON (560 - 900 EUR)
Cluj-Napoca: 1-bedroom 2,250 - 3,500 RON (450 - 700 EUR); 2-bedroom 3,200 - 5,000 RON (640 - 1,000 EUR)
Timisoara: 1-bedroom 1,500 - 2,500 RON (300 - 500 EUR); 2-bedroom 2,400 - 3,800 RON (480 - 760 EUR)
Iasi: 1-bedroom 1,500 - 2,500 RON (300 - 500 EUR); 2-bedroom 2,200 - 3,500 RON (440 - 700 EUR)

Utilities and essentials

Utilities for a modest apartment: 250 - 600 RON (50 - 120 EUR), higher in winter for heating
Mobile data and call plan: 25 - 60 RON (5 - 12 EUR)
Internet at home: 40 - 70 RON (8 - 14 EUR)
Public transport pass: 70 - 140 RON (14 - 28 EUR), depending on city and coverage
Fuel: prices fluctuate, but budget for 6.5 - 8.0 RON per liter

Food and daily expenses

Groceries for one person: 1,000 - 1,600 RON (200 - 320 EUR) per month depending on habits
Eating out: lunch menu 25 - 45 RON; mid-range dinner 50 - 100 RON

Sample monthly budget for a solo driver in Timisoara:

Rent (1-bed): 2,000 RON
Utilities + internet + mobile: 450 RON
Groceries + eating out: 1,200 RON
Transport/fuel and incidentals: 600 RON
Total: around 4,250 RON

Cultural Integration: Language and Workplace Norms

Romanian workplace culture blends professionalism with warmth. A few basics will take you far on Day 1.

Language essentials for drivers

Hello: Buna ziua
Good morning: Buna dimineata
Thank you: Multumesc
Please: Va rog
Do you speak English?: Vorbiti engleza?
Where can I park?: Unde pot parca?
Please sign here: Semnati aici, va rog
Cash on delivery: Plata ramburs
ID, please: Act de identitate, va rog

Learn to pronounce addresses and building numbers. Many delivery issues happen at the entrance or intercom. A simple Buna ziua on arrival signals respect.

Workplace culture

Punctuality matters. Be at the depot early to load and check routes.
Be solution-oriented. If there is a problem, suggest a fix. Romanian managers appreciate initiative.
Paperwork is important. Keep receipts, delivery notes, and HR documents organized.
Professional appearance counts. Wear clean uniform or high-visibility gear and safety shoes when required.

Practical Steps to Relocate: A Step-by-Step Guide

These steps help you move from India to Romania with minimal friction.

Research roles and cities. Bucharest and Cluj-Napoca have high demand and competition. Timisoara and Iasi offer growing logistics ecosystems and lower living costs.
Update your CV for the EU market. Include license categories, experience with tachographs, ADR, languages, accident-free years, and any customer service experience.
Target employers. Apply directly to Fan Courier, Sameday, DHL Romania, DB Schenker, DSV, Kuehne+Nagel, FM Logistic, and reputable Romanian carriers. Also check local recruitment portals.
Prepare documents. Passport validity, police clearance, medical certificates, education and license copies, and reference letters. Obtain certified translations into Romanian or English as requested.
Attend interviews online. Be ready to explain your experience, equipment handled, and knowledge of EU rest rules. Emphasize safety and customer service.
Secure a job offer. Review the contract for net vs. gross pay, overtime, diems, probation period, and who pays fines, fuel, and maintenance.
Employer initiates work permit. Provide required personal documentation promptly. Track timelines.
Apply for your long-stay employment visa at the Romanian consulate. Submit the work permit, contract, accommodation or support proof, insurance, and other documents as instructed.
Plan arrival. Book temporary housing for 2-4 weeks in the destination city to allow time for residence permit, bank account, and local registrations.
Complete residence permit (Single Permit) procedures after entry. Your employer’s HR team often assists with scheduling at IGI.
Open a bank account. Present passport and residence card. Banks may ask for proof of address. Clarify salary payment dates.
Obtain a Romanian SIM and internet plan. You will need data for route apps and telematics.
Arrange your license pathway. If you must obtain Romanian categories, enroll with a recognized driving school. Schedule CPC and ADR if applicable.
Apply for the digital tachograph driver card with ARR if you will drive heavy vehicles.
Prepare equipment and settle in. Buy winter gear, safety shoes, GPS mount, power bank, and start learning route patterns in your city.

Always verify official requirements directly with IGI and the Romanian consulate websites. Processes and fees change.

How to Prepare for Your First Day as a Delivery Driver in Romania

Your first delivery day sets the tone with your employer and customers. Use this checklist to be calm, compliant, and customer-ready.

1) Confirm your schedule and documents

Shift time and depot address
Supervisor name and contact number
Work contract copy and residence permit on your phone
Company ID badge and uniform instructions
Any additional documents for COD, dangerous goods, or building access

2) Gear up: essential equipment

Smartphone with data plan and car charger
Rugged phone mount for safe navigation
Power bank and spare charging cable
High-visibility vest and safety shoes
Work gloves and a rain jacket; winter hat and thermal layers in cold months
Hand sanitizer and basic first aid kit
Pen, permanent marker, and notepad
Tape, basic tool kit, zip ties, and spare scanner batteries if used
Reflective triangles and a warning vest in the vehicle (Romanian requirement)
For vans: tie-down straps and anti-slip mats for secure loads

3) Vehicle checks before departure

Walkaround inspection: tires, lights, mirrors, fluids, windshield washers, wipers, horn
Check cargo area: clean, dry, and organized with load securing points
Confirm spare wheel, jack, and emergency triangle are present
Validate rovinieta (electronic road vignette) if applicable and any bridge toll arrangements
Review insurance and green card for cross-border trips if ever required by the route

4) App and route familiarization

Log in to the company’s route management or TMS app
Pair the handheld scanner if used
Review your stops, customer notes, delivery time windows, and special instructions
Group deliveries by area to minimize backtracking and parking headaches

5) Time management with EU rules in mind

If you operate a heavy vehicle, remember EU rest and work rules: typical patterns include 4.5 hours max continuous driving then a 45-minute break, daily limits of 9 hours (twice a week up to 10), and weekly rest requirements. Your tachograph must reflect accurate mode selections.
For city delivery vans, even if a tachograph is not installed, plan short breaks to stay alert and hydrated. Employers may monitor service hours for safety.

6) Loading and securing

Scan parcels on loading to verify counts
Load by route order: last-on, first-off for time-sensitive deliveries
Separate COD parcels and fragile items clearly
Use straps to prevent load shift and avoid damage claims

Customer Connections: Interacting Effectively on Your First Delivery

Professional interactions win repeat business and make your day smoother. Here is a practical framework.

Before arrival: proactive communication

Review delivery notes for gate codes, building entrance numbers, or phone contacts.
Call or text customers with a short ETA when nearing difficult addresses.
For COD: confirm the amount and accepted payment method.

Short message template:

English: Hello, your delivery from [Company] will arrive in approximately 20 minutes. Please be available for signature. Thank you.
Romanian: Buna ziua, livrarea dvs. de la [Company] va ajunge in aproximativ 20 de minute. Va rugam sa fiti disponibil pentru semnatura. Multumim.

Arrival etiquette

Park legally and safely. Avoid blocking driveways or tram lines. In Bucharest and Cluj-Napoca, street parking can be busy, so anticipate a short walk.
Wear your hi-vis vest when exiting the vehicle on a busy street.
Greet with a smile and a simple Buna ziua or Hello. State your company and package reference if needed.

Verification and handover

Confirm name and address politely: Va rog sa imi confirmati numele si adresa.
For multi-tenant buildings, double-check door numbers and intercom labels.
For age-restricted goods or sensitive deliveries, request ID: Act de identitate, va rog.
With COD, state the amount clearly before handing over: Suma este [amount] RON. Acceptam numerar sau card? Provide a receipt.

Proof of delivery (POD)

Ask the customer to sign on the scanner or touchpad: Semnati aici, va rog.
If photo-POD is required, ensure no personal faces appear in the frame and avoid capturing other private details. GDPR awareness is crucial.
If the customer refuses a photo, note it in the app and follow the company’s alternative procedure.

Handling issues on the doorstep

Damaged box: Apologize, photograph, and offer a return-to-depot or reschedule option per policy.
Wrong item: Verify label, show the customer the barcode, and escalate via app for rerouting.
Customer absent: Leave a door tag or follow app instructions to reattempt or deliver to a safe place if authorized.
Language barrier: Use simple English, the Romanian phrases above, or translation apps. Stay patient and calm.

Closing the interaction

Thank warmly: Multumesc. O zi buna. or Thank you. Have a great day.
Ask if there are any questions or special instructions for future deliveries.
Make a short note in the app for building access tips that will help colleagues next time.

De-escalation with difficult customers

Listen without interruption. Show empathy: Inteleg. I will try to help.
Offer concrete options: redelivery window, depot pickup, or customer service contact.
Do not argue about company policy. If needed, call your dispatcher or supervisor for a live resolution.

Regulations Every New Driver Should Know

Delivering safely and legally keeps your job secure and customers protected.

EU driving and rest rules (Regulation 561/2006) - for heavy vehicles

Max 9 hours driving per day, twice a week up to 10 hours
After 4.5 hours driving, take a 45-minute break, or split it into 15 + 30 minutes
Weekly rest typically 45 hours, with permitted reductions compensated later
Keep the tachograph driver card inserted and modes accurate

Tachographs (Regulation 165/2014)

Always use your own tachograph card, never a colleague’s
Make manual entries when required, such as when crossing borders or replacing a defective card, per your company’s instruction
Keep printouts organized if the device or card malfunctions

Working Time Directive (2002/15/EC)

Governs the total working time for mobile workers: driving, loading, waiting where not freely disposed, and other duties
Your employer must monitor and ensure weekly and daily limits are respected

Romanian road transport essentials

Drive on the right side of the road; overtake on the left
Headlights on as required, particularly in poor visibility and outside urban areas
Rovinieta (electronic vignette) is mandatory for national roads; verify that your vehicle is covered
Separate tolls may apply to specific bridges or routes. Follow company instructions on payments or e-tickets
Winter equipment: winter tires are required in wintry conditions. Chains may be mandatory on certain mountain roads when signed
Emergency number is 112

Common Challenges and How to Handle Them

Your first weeks will be smoother if you anticipate these issues.

1) Adapting to right-side driving

Practice off-peak routes with a trainer if available
Use your mirrors aggressively and turn your head to check blind spots
On roundabouts, yield to traffic from the left, then exit to the right

2) Winter driving and mountain routes

Expect snow, black ice, and fog from late autumn to early spring. Keep a safe distance and smooth throttle and brake inputs
Some spectacular mountain roads are seasonal. For example, Transfagarasan often closes in winter. Follow official advisories
Keep a winter kit: scraper, de-icer, warm gloves, blanket, and water

3) Parking and urban access

Central Bucharest and Cluj-Napoca can be tight. Use designated loading zones and watch for tram lines
Learn building intercom etiquette. Many blocks require calling the customer to buzz you in

4) Tolls and vignettes

Ensure the vehicle has a valid rovinieta for national roads. Your fleet manager typically manages this
Additional bridge or route tolls may require e-tickets. Confirm procedures before departure

5) EU working time and fatigue

Do not let pressure push you to violate rest rules or drive when fatigued
Plan micro-breaks even in van roles without tachographs
Hydrate, snack smartly, and stretch your legs during stops

6) Police checks and inspections

Keep your license, CPC card (if applicable), tachograph card, vehicle documents, and company contact handy
Be polite and cooperative. Many issues can be solved quickly with organized paperwork

First-Day Script Toolkit: Romanian and English Phrases

Use these quick lines to smooth interactions.

Greeting: Buna ziua. Livrare pentru [Name]. or Hello. Delivery for [Name].
Clarification: Putem confirma adresa si numarul apartamentului? or Can we confirm the address and apartment number?
COD: Plata ramburs este [amount] RON. Doriti numerar sau card? or Cash on delivery is [amount] RON. Cash or card?
Signature: Semnati aici, va rog. or Please sign here.
Photo POD: Pot face o fotografie pentru confirmare? Fara persoane in poza. or May I take a photo for confirmation? No people in the photo.
Absent customer: Va voi contacta pentru reprogramare. or I will contact you to reschedule.
Thanks: Multumesc. O zi buna. or Thank you. Have a good day.

Practice these the night before your shift.

Safety, Documentation, and Company Policies

Every company has its own SOPs, but these principles are universal.

Do not run with parcels or cut corners on load securing
Follow manual handling techniques to protect your back
Keep delivery receipts and cash securely, and reconcile at the depot before you leave
Record delivery exceptions immediately in the app with photos
Never share customer data outside company systems. Respect privacy and GDPR rules
If you damage property accidentally, inform your dispatcher and document everything

City Snapshots: What to Expect by Location

Bucharest

Romania’s largest market with the most delivery density
Traffic can be heavy; learn ring roads and peak hours
Employers: STB for bus roles, big couriers and 3PLs for last mile

Cluj-Napoca

Tech and university hub with high parcel volumes
Housing costs can be higher relative to city size
Employers: CTP Cluj-Napoca for buses; strong presence of couriers and regional distribution

Timisoara

Western gateway close to Hungary and Serbia
Good balance of wages and living costs; robust manufacturing and logistics
Employers: mix of domestic carriers and 3PLs, municipal transport STPT

Iasi

Major city in the east with growing e-commerce
More affordable for housing
Employers: public transport operator CTP Iasi, couriers, and regional fleets

Success Tips From Other Expats

Build a small notebook of delivery hacks: building codes, friendly doormen, best parking spots
Map out petrol stations, restrooms, and affordable lunch stops along your route
Learn 20 core Romanian phrases; it drastically eases doorstep conversations
Keep a calm tone with upset customers, and let the app and policy guide your options
Join expat driver groups for winter route advice and reputable employers
Ask HR about who pays traffic or parking fines and clarify the process in writing
Save an emergency fund covering at least one month of rent and food while you settle in

Conclusion: Deliver With Confidence From Day One

Romania is a promising base for Indian drivers who want EU-standard experience, fair pay relative to the cost of living, and a path to long-haul or specialized roles. Your first day as a delivery driver does not have to be stressful. Prepare your documents and gear, learn key phrases, study your route and company SOPs, and approach each doorstep with courtesy and clarity. Mastering customer connections on Day 1 will make you stand out, earn positive feedback, and open doors to better shifts and promotions.

If you are ready to take the next step, start shortlisting employers in your target city, polish your EU-style CV, and reach out to recruiters who hire internationally. Your first successful delivery in Romania can be the start of a rewarding European driving career.

FAQ: Indian Drivers Starting Delivery Jobs in Romania

Do I need CPC (Code 95) for city delivery in a light van?

Typically no, if the vehicle is under 3.5 t and used for local delivery. However, if you plan to drive trucks (C/CE) or buses (D), CPC is required. Always confirm with your employer and check legal updates.

Can I exchange my Indian license for a Romanian one?

Direct exchange for professional categories may not be possible. Many drivers must complete Romanian driving school and pass exams for C/CE/D. As a resident, you are expected to hold a Romanian or EU license to work professionally. Verify current rules with Romanian authorities.

What are realistic first-year earnings?

City delivery in Bucharest, Cluj-Napoca, Timisoara, or Iasi often ranges 3,500 - 5,500 RON net plus bonuses. Domestic trucking pays higher, and international CE roles can reach 1,900 - 2,800 EUR net equivalent with per diems.

How soon will I get my tachograph driver card?

Plan for 1-3 weeks after application with ARR, assuming your documents are complete. Start early if you will drive heavy vehicles.

What should I do if a customer refuses to sign?

Follow company policy: record the refusal in the app, capture a photo of the parcel at the address if permitted, and contact dispatch. Do not leave the parcel unless safe-place delivery is explicitly allowed.

Who pays traffic or parking fines?

Policies vary. Many companies hold drivers responsible for improper parking fines if safer options existed. Clarify this in your contract or onboarding.

Are winter tires mandatory?

Romanian law requires winter tires when roads are covered with snow, ice, or black ice. Many fleets equip winter tires seasonally. Chains may be mandatory on signed routes.

How can I handle COD securely?

Count money in view of the customer, issue a receipt, store cash in the company’s lockbox or pouch, and reconcile at depot end-of-day. Avoid keeping large sums loose in your pockets.

What is rovinieta and do I need it?

Rovinieta is an electronic road vignette required for driving on national roads in Romania. Your employer typically manages this for company vehicles. Some bridges or routes have additional tolls.

Is Romanian language mandatory to start?

Not mandatory at all employers, but basic phrases dramatically help with customers and colleagues. Many supervisors speak English in large cities, but learning Romanian speeds integration and improves service quality.